Customer Testimonials
this dealership is Marvelous, bought multiple vehicles from this dealer and worked with Phil H ( Sales Manager) throughout the purchase. he is exceptionally friendly, customer caring and value time. worked with him for GLE-350 and GLE-450 and made the purchase easy and respectful. the reason to head to this dealer is becos of one of the Service Advisor " Chris M" he has been excellent and takes good care of the vehicle, and the customer , very friendly, very informative and provides service updates as the vehicle is being serviced. even Emily has been very helpful offering a good support ...
Phil was my Salesman..He was kind and patient and got me the exact deal I wanted. Go see Phil at Tom Masano.
Best car buying experience of our lives! My wife and I drove 3 1/2 hours from CT to pick up our new E450 Cab from Evan. What made the difference? Evan made the difference. While 30 other dealers tried to play catch up, Evan gave us his best price up front and didn’t hound us for the week we spent shopping around. None of the other dealers could touch his price. Add to that, it was such a pleasure dealing with a down to earth, friendly and professional dealership. Coming from the tri-state region, where dealers tend to have a “we have ...
We had a phenomenal experience all around!! Mariam was super sweet to work with and was very patient as we worked thru some paperwork complications. Would recommend this sales team to anyone!
It was a wonderful car buying experience at Tom Masano. We bought a 2017 Mercedes-Benz GLS 450. Their salesman Rob Peters was very nice and courteous all the time and the Manager Todd Soderstrom listened to us and took care of all our concerns. He also kept us informed all the time as things progressed. The Business Manager Brian Ingham explained the warranty, CPO warranty and extended warranties in detail to us. Rachel in sales explained all the controls and how they work. Overall a great, polite, and courteous team to work with. We definitely recommend this dealership for a smooth car ...
This my second vehicle that I have purchase from Tom Massano . Pandora is the best I appreciated her candid no pressure style. I received a great car at a great price. My daughter recently purchased her first vehicle with Pandora as well. Very happy satisfied customers
They fixed a car I bought from them or offered to purchase the car back. Very cooperative
SIABC 10 reviews?·?4 photos 2 minutes ago I have purchased my 1st truly AMG at Tom Masano's dealership this morning. A 2014 GL63. I drove the car back to NYC right after the purchase with out any problems. Meet briefly with Mr. Tom the owner and he was truely a professional businessman. A sales person by the name of German was assisting me with all of my questions and concerns over the phone since the beginning. Upon arrival I had a great experience all the way till the end. Within few hours I drive off with the car. Service was excellent, the ...
Ive purchased numerous luxury brands over the years from Mercedes, BMW & Saab. I can easily say that closing a deal & taking delivery of our new Sprinter was on of the most professional & effortless experiences I've had the pleasure of experiencing. German Arroyo is extremely knowledgeable about the vehicles he represents. I was initially a bit skeptical about making a purchase from a dealer across state lines, but the process couldn't have been quicker or easier. German is avery responsive communicator, we dealt primarily via email & txt and any questions were answered quickly with the ...
My shopping experience was outstanding. Everyone is extremely friendly and Neal is an outstanding sales person. Dealership is very clean and everyone is willing to go out of their way to give you an experience to remember.
It was truly a pleasure doing business with Tom Masano Mercedes-Benz. From the moment my wife and I arrived at the dealership until the moment we left we were given the red carpet treatment. The Tom Masano team of professionals exemplifies the high quality service you expect when buying a superb vehicle such as a MB.
Absolutely the most attentive dealership I have been to in years.... I flew up from Florida (not because no one else had the car I wanted), but because the level of knowledge and professionalism displayed over the phone was impressive to say the least!!! I had to see this place for myself, upon arrival at the airport there was a valet driver there to pick me up (great conversation on the way to the dealership). When i got there my salesman graciously greeted me at the door, I felt I was home........My car was impeccably clean and presentable (I ...
Mike was friendly, professionally and didn't rush.I will work with him when purchasing another Mercedes. I'm looking forward to buying best Mercedes with this dealership. .
i have dealt with Lori Kleeman , for my trade and purchase. i have had a smooth transition in switching the vehicles. Lori has been the sole reason why i preferred to buy the vehicle, as there was not a single day, where i found myself wasting time or waiting for something. she exceptionally took care of the build and kept me updating on the new vehicle. she is one to go for. Calm, Professional, values customer, their needs and she has a cool gesture, no hurry at all, as compared to other sales professional worked with in the past. Dealership ...
Purchased my first Mercedes from Lorie. Seamless process and we will be back! No pressure and no funny business but also very willing to work with us!
Lorie Kleeman provided us with the best car shopping experience ever by her kind Low pressure approach but she is very knowledgeable on all aspects of the Mercedes Benz vehicle 🚗 we purchased!! Look forward to our next purchase within the next 12 months with Lorie will not trust anyone else!!!
Lorie was incredibly knowledgeable, a good listener, and a stellar salesperson. I absolutely love my ML350 so much more than my BMWx3. I am now a Mercedes lady! I'll be back to see Lorie when I'm ready for my next purchase.
The best car shopping experience! Low pressure, extremely knowledgeable and great personality! Very detailed review of everything in the car at time of delivery with a lot of humor!! Hands down the best and I won't get a car from anyone but Lori!
I am probably a very difficult customer for a car salesperson, I will research and research and research and then when I go to a dealership I don't want any pressure I just want information and I must say to this point that Lorie was extremely helpful to me when explaining the options and showing me the Mercedes models I was interested in. I have even in the past purchase a car directly off the internet but in this case I actually felt so comfortable with their service I bought a car from them directly no questions asked and ...
I was in the market for a newer suv, after many searches on websites , I finally found the one, on autotrader ,price , miles. The only bad thing , I was in PA 2 hours way from MD I called tom masano Mercedes , I told them I was interested in the escalede, not a Benz ,they were very helpful ,friendly. I finally Decide to make the 2hr drive. I had a great , smooth experience , our sales rep , was great, Michael mccormac I got a great deal , they were honest about the vehicle ,in my world ,when a car sales rep. Takes the price ...
I bought my car from Mercedes Benz Masano 2 weeks ago and had a very pleasant experience with my sales woman Lori as well as the finance manager. They answered all my questions and gave me all the answers I needed and treated me well. The pricing and financing was great due to my credit score but few things were mixed up about the warranty where I was told there was no deductibles at first but then told $100 later but that's understandable. Sales experience of buying the car was great, now getting calls returned or serviced was huge disappointment
Recently purchased an impeccable used Pontiac G8 GT and with the help of Michael as my sales person made the decision on purchasing very easy to make. He accompanied me on a lengthy test drive and gave me important details of the previous over. The vehicle price was more than fair and you can tell by that they were not interested in making a huge profit margin. Michael actually gets to know you and doesn't see you as a commission check. Overall this has been the best sales experience I've had and I couldn't be more pleased.
My boyfriend and I were very pleased to have Lori as our sales person. She had great customer service and didn't pressure us into any decisions which allowed us to make a decision for ourselves! She was quick to respond to any questions we had and also made sure we were well taken care of.
Recently purchased a 2015 Hyundai Genesis and Michael did a tremendous job making this purchase as smooth as possible since this was my first time ever buying a vehicle. He was very easy to deal with explained everything clearly and answered all my questions. The rest of the staff was great as well . Good people over there I highly recommend them!
From start to finish we had a great sale/lease experience at Masano Mercedes! Lorie, Phil, Rob and the rest of the team made the experience of purchasing my fiancées CLA 250 such a pleasure, I decided to lease a CLS 550 myself! Lorie's knowledge of the vehicle options made us very comfortable that we made the right decision with our choices. An exceptional experience! We look forward to our future purchases at Masano Mercedes!!
Michael McCormac made the car shopping experience very enjoyable. He was extremely helpful and knowledgeable about all makes and models. It was a pleasure working with both Michael and Rob Wahl. We will definitely be back!
Shopping for a car was never so enjoyable than the experience we had at Masano Mercedes Benz in Reading PA. We started the process via Email. Once I arrived at the dealership, Michael was 100% prepared and had the car waiting for me. This is my first Mercedes but will not be my last! This car is incredible. A 10 minute test drive is all I needed. Joe was filling in for the regular finance person and did a great job. Everyone at this dealer ship is so accommodating, this is how buying a car needs to be, Masano sets the bar ...
I was able to purchases a 2015 C300 at a great price without any hassle. Todd was very knowledgeable about the vehicle and answered all of my questions satisfactorily. Follow-up and communication were prompt without being intrusive. Some dealerships keep calling you until you agree to buy but not Tom Masano.
These guys are awesome! Working with Todd was great. The process was extremely smooth and straight forward. My vehicle needed some minor poslishing and Todd made sure everything was taken care of. When it comes time for my next Benz I'll be heading back to Masano Benz to deal with Todd again! Thanks guys!!!
All of the employees I encountered were very professional, courteous, and respectful. They were also very helpful and had extensive product knowledge. Simply put, this is how buying a car should be!
I buy a lot of cars and this dealership has been the best I have ever dealt with . Michael was so friendly and helpful and everyone in this dealership made you feel welcome there. I manage a Wawa and know how important customer service is and everyone here certainly goes above and beyond. I will have no problem recommending this dealership to everyone . I love my new ml350!! Thank you for such a great buying experience
I just purchased a 2012 C300 from Tom Masano, and was pleasantly suprised to work with Michael McCormac. As soon as I walked in, he said hello, and we started talking about what I was looking for, what price range, etc. etc.. Not once did Michael ever try to get me out of my price range, and he did not give me a song and dance about ANYTHING. Throughout this 10 day process (including 4 total visits), Michael was professional and willing to listen. I did have to wait quite a while on 1 particular evening, but his previous customer was having some difficulties, ...
My wife and I drove up from Maryland to look at a used Honda Odyssey. We called ahead to let them know we were coming. When we arrived, the van was already pulled out for us to look at and under a carport (it was raining). The sales person, Lorie Kleeman was very friendly. We looked over it thoroughly and took it for a long test drive to make sure to test all driving conditions. We decided we wanted the van and started the paperwork. We only had 1.5 hours before we had to leave to get to an appointment and ...
Searched for a while, and Tom Masano had the absolute best inventory and best pricing. Awesome customer service/representative, especially Lorie Kleeman! She rocks!!!! Easiest transaction ever!!!! You will not be disappointed using this dealership. The finance paperwork was the easiest I have ever experienced thanks to Rob Wahl. When you stop in the dealership.....Ask for Lorie and Rob!!!!
My sister has bought 4 Mercedes from Tom Masano and kept telling me "you should try a Mercedes " so I finally bought a 2015 ML 250. I love it so much! The best part was my sales person, Lorie Kleeman. I was amazed at her knowledge of my car from motor to Bluetec. Any questions I had, she could answer. She took her time explaining everything and teaching me how to do it all. I will definitely buy my next car from Masano's. Lorie Kleeman is definitely a 10+ !!! Sincerely, Sandra Wright
I live in Maryland and was looking for a Mercedes sedan. All the Maryland dealers wanted too much and did not have what I wanted. Searched online and found Tom Masano Mercedes. The price was right and at the time much better than the Maryland dealers. I had the pleasure of working with Mike McCormac and have to say this guy was a pleasure to work. Amazing service and attention to details. No rush nor pressure but timely follow up calls. I am very happy with my purchase and know exactly where I will be buying my next car again. ...
Lori was the best service rep! Knows her product whether it's pre owned or new, engines,warranties the works. If you you are looking for the best overall experience in cars sales and service check out Tom masano's mercedes Benz and ask for Lori!
So excited to have finally purchased my first Mercedes, it will definitely not be the last. The folks at Tom Masano were very extremely helpful and a pleasure to work with.
This is my first Mercedes and I am so overwhelmed with joy. I was referred to Michael McCormac by my office manager. Michael had so much patience with me. I changed my mind on the color of the car 3 times which didn't phase him at all. He took the time to drive to my work to let me test drive due to my tight schedule. He said this is the customer service you get with Tom Masano Mercedes Benz. I will let all my friends know to purchase their next car from Michael. He is the best salesperson i ...
Usually the car buying experience is both frustrating and difficult. I was greeted by a friendly and helpful gentleman, offered water or coffee and then had the pleasure of dealing with Lorie Kleeman. She was a saint and the most patient, non-pushy sales associate I ever dealt with! Not only did she find me the right vehicle she took the time to make myself and my wife feel both special appreciated. The finance folks (Phil/Rob) are tops too! You need to buy a car there at Masano!
Let me start by saying before i bought this car 2013 BENZ CL 550 i researched the dealer and sales guy "Michael McCormac" and was floored by his numerous great ratings. I believe i said this guy sounds like he has a halo around he head these must be fake reviews!! THIS GUY IS AMAZING AND HONEST !!! I was looking for a 2013 CL 550 Benz and say their online ad, I live in Las Vegas "the home of honesty" lol, I saw the price and noted the discount due to hail damage. I was unable to fly out to ...
Neal was professional, friendly and extremely knowledgeable. He listened carefully to what I wanted as a customer but also gave me excellent suggestions from a personal point of view. You could tell that he truly believes in the product he is selling. The overall experience in the car purchase was in fact the best I have ever had. No hassles...it was very stress-free. Neal's attention to detail was exceptional. I would recommend Neal to my friends and family. I hope to be buying cars from him for a long time!
Very easy going. Did everything they could to help me get the car I wanted. I was very satisfied with everyone's courtesy. Quick and easy as well.
I've been scouring three states for the right Volvo S60 for a few months now. I found the one online at Masano Mercedes in Reading. I drove from Upstate NY to Philly to Reading in my search. When I got to Masano in Reading to look at the car, I met with Todd Grim to look at it. The car was missing. Todd spent the rest of the day looking for what was probably the cheapest car on their lot and finally found out it on another lot. When he found it, the keys were missing. At this point, ...
Worked with Michael on the purchase of a CPO GLK. From the initial contact to the close of the deal, he was incredibly friendly, open, and thoroughly helpful. He completely knew the features of the vehicle and explained them so we understood them. Highly, highly recommended.
Bought a great MB c300 at the best price in the area. Michael took care of everything and made sure our expectations are met for price, convenience and service.
Made my experience buying a car for the first time very easy and smooth. Great service, friendly and excellent staff. I was able to call Michael with any questions throughout the entire process. Michael helped me find the perfect car!
Had a recall on my 2009 Mercedes. At the same time the left taillight panel went out. Taillights were the recall. I called Masano around 8:30 a.m. Spoke to Rick in service dept. By 9:30 a.m. they picked up my car at my office. Repaired the problem and did recall work. Car was back at my office repaired and washed by 11:15. I so appreciate how quickly the work was scheduled and completed. Matt in service called to let me know car was finished. Everyone at Tom Masano is friendly and knowledgeable about Mercedes.
One extremely happy customer!! First Mercedes and I can already say I will never own anything different! My husband and I worked With Michael McCormac and his wonderful team! Always thought buying a car would be a hassle. I was proven wrong as soon as we walked on the lot. I cannot describe how happy I am with my experience and car. A++ Company and Employees! Thank you!!
I worked with Michael McCormack and Rob Wahl to great Tom Masono employees. They went above and beyond to make me feel comfortable and a top priority customer. It's was the best car experience I've ever had. I have and will continue to recommend Tom Masano and Michael And Rob be the auto dealership to go to. Thank you guys for the great car and experience.
My husband and I have purchased 3 Mercedes from 3 different dealers and this was by far our most perfect experience. Our salesperson was Michael McCormac and he was an absolute pleasure to meet and have as our go to person while purchasing our third Mercedes. Immediately, we felt so calm and natural with Michael. Usually, purchasing a car is really stressful, not this time, at Masano Mercedes with Michael as our sales person, we could not believe how calm we were. We felt like we were visiting a true friend. We talked about travel, music, culture and of course cars. We ...
A great buying/trade experience. Worked over the phone with Luis (Sales) on what I wanted to achieve. No stories, no hassles, no pressure and no changing of the deal once I arrived at the dealership. Totally worth the long drive from out state. Joe (Sales Mgr) and Rob (Bus Mgr) very helpful and upfront. Stand up people that made me feel very comfortable. Felt like I was family.
This was my first experience buying a Mercedes and it couldn't have been better. We had been looking for a while and came across the car I knew was "it" at Masano's. I had never purchased or even driven a Mercedes before. The salesman, Michael, was great to work with and did not pressure me at all. He was knowledgeable and walked me through everything during the test drive and delivery, and made sure all of my questions and requests were addressed. He spent at least 45 minutes upon delivery just going through the entire car including ...
Michael showed great professionalism in his work, very patient we looked at almost 20 cars, we were just passing through not really looking to buy but he showed us some great deals and we were convinced. I was pleased he even came in on hid day off the next day to complete the paper work and deliver the car to us. Truly a great salesman Michael is sure a valuable asset to the TOM MASANO team.
I had just lost my automobile in the hail storm here in Reading and had no intention of purchasing any other auto than the ones I always drove, Jaguar or Lexus, but as I was driving by the Masano dealership I saw this beautiful SL550 and had to stop. With no thought of purchasing a car that day, I was met by a young salesman full of energy, friendly and willing to answer all my questions. What struck me was that if he did not know the answer he did not wing it, he asked someone else. The sale was ...
Great customer service! Great price! Michael McCormack went above and beyond to find a car that met my needs. I would recommend this dealer and associate to others.
Mike MacCormac and the staff of Tom Masano were very helpful, and there was no pressure to buy when we went shopping for our new Mercedes SLK250. Excellent/Friendly/Helpful. Craig Guest
We made a decision on a Thursday night to start looking for a new family vehicle. Knowing that we were looking for either an Audi Q5 or a Mercedes ML 350, we first searched online. Both my husband and myself separately looked for what we thought would fit our needs and wants and we ended up picking out the same dealership that we wanted to go to, Tom Masano Mercedes-Benz of Reading. We drove up on Friday and were immediately greeted by Michael McCormac upon our arrival and interest in 3 used ML 350s we saw right away. Michael was very helpful ...
I recently purchased a car from Tom Masano Mercedes and could not be happier with the experience. Within minutes of arriving, Michael McCormac was by my side answering every question that I had about the used Mazda 3 that I ended up purchasing. During the test drive, Michael was able to show me how to use every gadget in the car and even obliged to a quick detour to show family and friends the car. Being a first time buyer, his patience was much appreciated! Once back at the dealership, Michael made the following trade-in of my old car and financing ...
The purchase of BMW X6 2012 that included trade-in came smooth from the start to the final. Mike McCormac had shown exceptional professionalism and been helpful with every little detail. The car has matched the advertised description 100%. I am so glad of choosing this dealership, it is right place of doing business with.
Luis's customer service was phenomenal! I would highly recommend him and this dealership to anyone interested in purchasing a Mercedes. Everyone was very professional and helpful.
I was just doing comparison shopping to potentially make a purchase. I found a friendly and professional sales person that treated me and my family well So well that I made my purchased there!
I was in the market for a certified pre-owned Mercedes-Benz and ended up finding a car I wanted online at Tom Masano Mercedes-Benz. I live over 4 hours away so I sent them an email inquiring about the car. I was contacted almost immediately by Lorie Kleeman, who by the way knows everything there is to know about Mercedes-Benz vehicles. Lorie was patient, courteous and genuine. She is a true asset to the Tom Masano dealership. After Lorie fully explained everything about the vehicle that I was interested in and answered every question that I had, she made all the arrangements ...
Masano did a great job putting me in the exact car I wanted. Lorie Kleeman is a fantastic representative for Merecdes. Lorie fully believes in the product and knows everything about the functionality of the vehicle. She even made a "cheat sheet' that I took home to aid in learning all about the car. Lorie spent 2 hours with me teaching me all about the car. I'm coming up on a full week of owning the car and I couldnt be happier.
I had a wonderful experience with Lori, Phil and Rob. They were all very helpful with finding me the best car/deal for my profession. I would highly recommend them to everyone I know.
Lorie Kleeman was so very helpful and extremely knowledgeable about all the automobiles. She was most helpful in helping me select and then purchase my GLK 350 and to learn how to use all this model offers. I would recommend Lorie to anyone looking to buy a Mercedes at this dealership.
Lorie Kleeman will earn your business. She doesn't pressure you and allows the products to sell themselves. This dealership doesn't sell junk so there is no need for the BS like other dealerships. I had been car shopping for roughly 2 months. Lorie ended that search with her amusing personality and great product. Thanks again Lorie.
My wife and I had our first experience with Mercedes this month. Other than chopping a few grand off the prices, we could not have had a better experience. Our salesman,Todd, was very easy to talk to and extremely knowledgable. He made the whole process very pleasurable. My wife usually gets very aggitated when car shopping and she was in good spirits the whole time thanks to Todd. We enjoyed the process so thoroughly, that not only did we buy one car, we bought two. I always knew of the Mercedes reputation for making high quality vehicles. But after ...
I made the purchase from Tom Masano for one simple reason at first and that was the price. I had access to auction prices for the Honda Pilot I purchased and the price I purchased it for from Tom Masano was whole sale. This was my first internet purchase of a vehicle so I was skeptical at first. But after working with Kerry, I was comfortable because the he and the dealership just got things done. There was no delays in getting paper work completed and communications were impeccable. When the vehicle arrived, it was in great shape. The pictures ...
Researched my vehicle's price and found best price at Masano. Kerry Stone got me the additional information I wanted. Kerry came in on his day-off to meet my schedule and then stayed until late to accommodate another last minute change in my schedule. He went above and beyond in helping to get the vehicle to me. Kerry even insisted on buying my family coffee while we completed the transaction. Financing was arranged quickly and the loan was priced competitively by Rob Wahl. Team work and a good atmosphere was evident at the dealership. There was no pressure. There did ...
Our recent purchase of our 2012 mercedes c300 sport from the tom masano dealership was the best car purchasing experience we have ever had in all of our years of purchasing vehicles. We drove from a Maryland to Reading, Pa, approx. 1 hour drive to see the car that we had been researching for 6 months and looking to purchase. Luis, our salesman, was the most honest, no pressure, completely informative salesperson we have ever met !!!!! He went above and beyond to answer every question , went over every bell and whistle that our new car had, and even went back to find my ...
I traded in my previous S550 4 matic for another one at Tom masano My salesperson was very responsive, and made the whole process very easy, right down to delivery of the car
From our first telephone call to meeting Kerry in person, he was knowledgeable and friendly. He made the process so easy, that we decided to make the purchase at this dealership. We enjoyed the test drive as well as his personal stories! We will highly recommend this dealership to our friends.
Phenomenal experience!! Hands down. They will go above and beyond your expectations, and you will return for future purchases because you will have all the confidence in this company. I have purchased more than one vehicle, and every time I went in Neal and Phil would listen to exactly what I wanted and needed. They did not try to push me into anything other than exactly what I requested. The rest of the staff accommodated my children during our visit. Best customer service, very knowledgeable, honest, kind, and beyond that great personalities to make a big purchase such an easy ...
Lori was very educated in the product. She really took time with us and made sure we understood all the features of the vehicle. She made the process so easy. She was very friendly and willing to please. We already know that our next purchase will be with her.
Bought a beautiful pearl white Buick Lucerne that was like new. Sue Hurrell was sales person that was very helpful and considerate. Even though we live in the Lehigh Valley, we will do business there again
Louis was very friendly, well mannered, well informed He was very helpful with all the questions. Great sales person to work with and I am recommending others to purchase from him.
Because of Kerry Stone, this was far and away the best car buying experience my husband and I have ever had. We drove 3 hours to look at a used car from the Tom Masano dealership, and although this was a low-profit deal for them, we were treated as though we were a premium customer. All the sales associates were warm and friendly, and you could tell that everyone really enjoyed working there. Kerry was extremely patient with us as we test drove the car, and then left us alone as we spent another 30 minutes looking it over and sitting in ...
I was looking for a CPO Mercedes E350 fully loaded. I searched for 4 weeks within 500 miles of my residence and Tom Masano was the only dealership which was upfront, honest with pricing, and the entire process was seamless. I essential purchased the car through emails and phone calls. When I saw the vehicle in person it was exactly as Ms. Kleeman described, PERFECT. The quality of cars that this delearship has in their pre-owned department are the best I saw while I searched the entire tri-state area for my car. The staff at Tom Masano Mercedes Benz are very honest, ...
From start to finish, the experience at Tom Masano Mercedes Benz was a pleasure. Todd Grimm approached me shortly after walking in the showroom and within a few minutes we were test driving the car that peaked my interest. The entire process from evaluation to pull off the lot with my new car took a few hours. I will and would recommend Todd Grimm and Tom Masano Mercedes Benz to any/all of my friends.
I recently purchased a Mercedes from Tom Masano in Reading; although I had been to other Mercedes dealerships, this was by far the best experience that I have had, largely due to Lorie Kleeman. I was greeted by one of the Sales Managers who immediately gave Lorie a compliment by stating that she would be the best person to work with...from there, the rest of my car buying process was nothing short of quick, pleasant and simple. Lorie made me feel very comfortable. She was patient and very knowledgeable though she mentioned how she was still new. Especially noteworthy ...
I was an out-of-state buyer and was recently shopping for a used Toyota Avalon. Up to that point, I was treated with a lot of indifference by other dealerships and salespeople I had contacted, rarely showing any interest in even spending time on the phone to answer the most basic of questions despite me telling them I was a serious buyer. I had almost given up shopping out of state thinking that this was the type of customer service I was going to encounter anywhere that wasn't local and face to face. Then I contacted Tom Masano Mercedes-Benz in ...
We have driven Mercedes Benz cars for years but always purchased near Philadelphia. A friend recommended Tom Masano to us. We were pleased with the dealership immediately. Lorie Kleeman met us at the door with a smile and welcome handshake to set the tone for a smooth buying experience. Her professional expertise and attention to detail was great! She easily guided us through the buying process. Phil Hart and Rob Wahl were professional and friendly and I suspect, the pillars of superb service at Tom Masano Mercedes Benz of Reading!
Kerry was very informative and straight-forward. He gave us all the information we needed in order to make the decision to buy the car.
I found the sales staff to be very friendly, patient, knowledgable, and honest. When it came time to sign all the paperwork, everything was explained in detail. When other warranties were offered, they were very straight-forward and actually helped me make good decisions. This is my first purchase with this dealership, so I will be interested in seeing how the service department will be. Time will tell!
The guys at Tom Masano Mercedes-Benz are true professionals who are down to earth and pleasure to do business with. I highly recommend these guys.....If you're looking for a new or used car, look no further.
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