Customer Testimonials
My wife and I purchased a vehicle this past weekend and had the best experience we've ever had at any dealership.
Before our visit, my wife communicated with German, who took the time to understand exactly what she was looking for in a vehicle. His attention to detail and preparation for our arrival were nothing short of exceptional. He patiently showed us the vehicles my wife was interested in, addressing all of our questions with the kind of friendliness and professionalism you hope for—but rarely find.
Once we made our decision, we worked with Brian on the financing. ... Read More Google - Jun 25, 2025
Rear subframe was rotted on my 2012 mercedes c300 the professionals at Tom masano mercedes benz stood behind their product and replaced it. Couldn't be happier. I highly recommend this dealership. Thanks to all the technicians and representatives for addressing this issue in a professional And timely fashion.
We recently purchased an EQB350, and honestly, I hope my next car will bought from here as well. Very honest and skilled business. The buying process was extremely smooth and painless. The staff was extremely kind and knowledgeable. And the deal I got was phenomenal, to say the least.
I'll mention one major thing that stood out to me, and that's the honesty of the staff, especially the finance manager. Unfortunately, majority of the finance managers are there to get you with add-ons, and other things that are usually not a good financial decisions for the most. Not ... Read More Google - Jun 5, 2025
Emily and her team are amazing. I wish I could give more than 5 stars. I have an older Mercedes C300 that needs a lot of work done. They have been so helpful and reasonable with everything. As most people know, Mercedes are very expensive vehicles to repair; instead of pressuring me into making a decision/spending a lot of money right away, they went over all of my options and only want to do what I am comfortable with doing. The only problem they are “pushing” for me to get fixed is a recall that is 100% covered by Mercedes extended ... Read More Google - Jun 3, 2025
Reasonable, trustworthy, knowledgeable SERVICE TEAM here!! Transferred from a West Chester dealership and, in comparison, feel like I'm treated like a queen! They return calls, listen to their customers, and even when the car news is bad, they talk you through it in a really respectful way. There are no expectations of bottomless wallets or of hoity Mercedes drivers. Kinda like your hometown hardware store... they just get it.
Thank you to Chris and the Service Team for getting me out of a bind during a long trip home!
Our 2014 Leisure Travel Van Mercedes Sprinter developed and oil leak 3 hours into our 2 month travel vacation. We went the Camper World in Hamburg Pa. They do not service Mercedes but the service person looked up and wrote down for us the information for Tom Masano dealer in Reading. I call and talked to Derek, he said we could drop the vehicle that evening or in the morning. I was like wow getting us right in. The next morning we showed up, problem was diagnosed and the part was ordered. We were able to take the van that night to sleep ... Read More Google - Apr 26, 2025
Joe at Mercedes-Benz has a friendly, approachable, and genuine personality. He made the entire experience easy and enjoyable with his positive attitude and generous approach
Everyone here is so helpful, particularly Emily A. Every time I visit here I know I'm being taken care of. Honest and responsive. Great staff and service.
Emily & Steven at the service center have been super amazing this past week fast service & great with communication. Definitely recommend both Emily & Steven for their great service at Mercedes Benz.
Amazing experience start to finish with the Masano team. Phil Franco was excellent to work with and followed through on several items post sale. Vehicle delivered right to my driveway! Thank you team!
Probably recommend the folks at Masano Mercedes. They were very patient over several weeks working with me to identify the best car I was looking for including all the specific features that I needed, they found it for me and I felt fairly treated in the negotiation of the price, and they walked me through everything about the car after it came in. Very professional and informative team including Curtis Sikes and Brian the finance manager and the general manager Phil Hart and Tom their appraiser for the car I traded in. They have an excellent MBUX experience technician who ... Read More Google - Jan 9, 2025
Nice and smoothie . Highly recommend
@TomMasanoMercedes is best in the business.
I love to visit this location. They make feel like loyalty
Bought my latest car from Phil Franco. Hands down some of the best pre-sales and after-sales service I have seen. It's been a week since my purchase and Phil remains super responsive, answering all questions I have about my new purchase and going above and beyond to make sure I am happy. Definitely will work with him going forward.
Tom Masano Mercedes is always great to work with! Eric DeMarte handled everything for my new car, and I love my new SUV.
Great service! Thanks so much. Went the extra mile for sure.
Very professional and courteous advisors at the service shop.
I had a scheduled appointment a week later but my battery was low - they got me in the next day - inspected my vehicle and got me on my way -
great tech service and Chris, advisor is the best
Great customer service.
Always excellent service Comfortable waiting area. Friendly staff
Super helpful, honest and easy to work with! So glad we found Masano to help us take care of our equine sprinter!
I recently purchased a 2025 GLE350 from Tom Masano Mercedes in Reading, PA, and had the pleasure of working with Salesperson German Arroyo, Business Manager Brian Ingham, and Concierge Michael Stocum. Despite a few minor bumps along the way, the experience was overwhelmingly positive. I was treated with respect and genuinely felt "at home" throughout the process.
Between my wife and I, we've owned six Mercedes vehicles over the past twenty years. After two decades with another dealership, I reached out to Tom Masano when my usual dealership was too busy to assist me with this purchase (they ... Read More Google - Nov 14, 2024
I was very particular about the build of the car I was looking for and did not have time to order one that would match exactly. The salesman I worked with, Joe Cacchione, was very diligent in trying to find me exactly what I needed and was pleasant and not pushy at all. Great experience.
Nate was terrific to deal with. I purchased a new Mercedes from Tom Masano Mercedes. No pressure. Nate follows up with anything I asked about. They really had a great selection at Masano. I also purchased other cars from their BMW store
I recently bought a can from Tom Masano dealership and I couldn’t be more pleased with the overall experience. From the initial research to driving off the lot, everything went smoothly. Our sales guy Curtis was very professional and never pushy. He patiently answered all my questions and provided options. I highly recommend this dealership.
I recently leased a car from Mercedes-Benz, and I couldn't be happier with the experience. Michael McCormac was my rep, and he was fantastic. He made the whole process smooth and straightforward, taking the time to answer all my questions without any pressure. I really appreciated his professionalism and friendly approach - it made what could have been a stressful experience actually enjoyable. If you're looking to lease or buy a car here, I'd definitely recommend asking for Michael.
I had a great first experience with the service department. Steve was a great service advisor and had excellent communication about the status of my car. I had a bad experience at another Mercedes dealership and I am glad I can come here for service in the future. Also, Joe (Salesperson) helped me when I went to pick up my car. He was very kind and helpful!
I enjoyed My service Very professional. Thank you.
I had an excellent experience dealing with four noteworthy people at Tom Masano Mercedes.
I made an online inquiry about a vehicle I’d seen and Catie, your internet sales assistant, responded within minutes and connected me with a salesperson. I appreciate her diligence and responsiveness.
The second was my sales rep Nate Rodriguez. He was friendly, prompt and took great care to be professional, straightforward and helpful with the whole process of purchasing. He made sure I was happy and paid attention to all the details that would make that so.
Third was my product concierge, who showed me ... Read More Google - Sep 30, 2024
Curtis, did a good job, he was able to get me in and out in no time. Reasonable prices and great inventory.
We had the pleasure of working with salesman Joe Cacchione who along with the Masano team delivered a top notch experience from start to finish . Highly recommend !
Good first experience with service department. Looking forward to working with them again.
This is our 11th AMG SL. My wife enjoys the size and the versatility. I enjoy driving my Bentley GTC. We enjoy the ease of servicing that Mercedes offers.
I am highly satisfied with Mrs. Hendrick Jennifer’s trading platform. The brokerage is friendly and enthusiastic, with quick withdrawals and profitable signals. I have never experienced any delays in making withdrawals. Their services are excellent, and the trading platform is top-notch. I have earned and learned a lot of effective trading strategies from them. As a trader who has been using their services for a few months, I am glad I chose them as my broker for forex trading. All their services are simply amazing. My deepest appreciation goes to Mrs. Hendrick Jennifer for her outstanding work. I made ... Read More Facebook - Sep 5, 2024
I have to say that this was one of the best experiences I have had at a new car dealership. Starting with Curtis, my salesperson, he was very patient and accomodating. He took the time to point out all the features and had everything ready for delivery. Also wanted to acknowledge Michael, the product specialist. He had me setup and registered with the Mercedes app prior to my arrival. He went over everything in detail and set my wife's phone up as well. I don't have the name of the Finance person, but he was excellent as well. ... Read More Google - Aug 27, 2024
I had the best experience with Nate Rodriguez at Tom Masano. He was always amazing at getting back to me and answering any questions I had. He also made the transition so smooth and easy. By far the best and least stressful car buying experience, and that isn’t easy these days! I look forward to working with him again in the future. I highly recommend.
I was in last Saturday to test drive a car. German was my salesperson. He was very knowledgeable and made the experience very easy. Everyone in the showroom was warm and friendly. I left Saturday with my new car, and I couldn't have had a better experience. 5 STARS.
I can’t say enough great things about the experience at Masano - both at the Auto Park and the Mercedes Benz dealership. If you’re looking for a new car, I highly recommend asking for Nate or Lucas. Both are wonderful to work with! We will be back.
Excelente service.
best service and delivery
Phil Franco is sales was great!!!
I just moved from California where they have the countries largest MBZ dealerships and have owned 7 Mercedes in my lifetime. The service department at Tom Masano MBZ was by far the best I have ever encountered. The service manager Steve Bare went above and beyond. He earned my trust because he didn’t try to upsell me and was very candid. They took great care of us and I will be coming back for sure. I would highly recommend this team
Service was great! Emily and Denise made me feel at home and made sure everything went smooth. Best dealership i have worked with.
Purchased a vehicle a few months ago and was very satisfied with the service! Huge shout out to Curtis, a very professional and friendly person. Curtis was able to gather my info ahead of time to reduce the time spent at the dealership. He consistently followed up with me on the status and was very nice to talk to. Highly recommended!
Bought over 10 cars with Masano. Perfect service. Joe Cacchione was a pleasure to work with. 10 out of 10
Curtis, my salesperson, was extremely helpful with getting me the car that I wanted and was a pleasure to work with.
Phil F and Phil H did it again, Now I have another new Mercedes to enjoy for the next 3 years, You will get the best deals and service anyone could ask for, no nonsense, no problems! I will see you again in 2027!!!
I recently leased a new car from Tom Masano Inc and the sales advisor was Nate Rodriguez. Nate did a great job, he was very informative and transparent throughout the whole process. I would definitely do business with them again and would happily refer any family members and friends.
I recently purchased a brand new 2024 GLS 580 with an MSRP of 125K from Tom Masano, shockingly just a day after taking delivery i began to experience significant issues with the car.
Firstly, there was a loud squeaky noise coming out of the drivers seat when the cooling seat was turned on, additionally, there is a rattling noise noticeable when driving mostly slowly over bumps. another major issue was whenever i filled up the gas tank completely for the first 30 40 miles there would be a weird rumbling noise from the back.
I returned the vehicle for service anticipating a quick resolution ... Read More DealerRater - Jul 2, 2024
Bought a second car here at this dealer. Negotiate over the phone and picked up a car in 2 days. Easy to work with those guys. I recommend this place
Broke down with our 2022 mercedes sprinter service diagnosis within an hour worked us in because we were under a government load was repaired and out within hours great service best and friendliest people explained everything did great job load was delivered this place was so great we will drive up to purchase new van when we decide to trade in AAAA++++++
I have been purchasing vehicles from Tom Masano Auto Group since 1975. This organization is the best. I recently purchased a new Mercedes at 815 Lancaster Ave. As usual, and expected the purchase went flawlessly. I highly recommend this organization to all, both purchase and service.
Exceptional experience with our sales rep Nate and the manager Phil.
Curtis Sites is the man to do business with! Easy/quick transaction. Very knowledgeable & personable. Highly recommend!!
Wow, best experience I have had. A truly seamless home delivery!! Matt Sievers was professional, extremely prompt and fun to work with! HIGHLY RECOMMEND.
German and Eric were great to work with! Excellent dealership experience. We’ll definitely be back.
Phil Franco assisted me and gave me a great experience. He was always responsive to all my questions and always ensured that I had all the information I needed. Thank you Phil for your great service!
Ask for Matt Sievers! Great process from start to finish.
All So Awesome
Stopped to charge my car. The people I came into contact with where very cordial.
Vehicle was serviced at scheduled time and done professionally. Vehicle was then washed and cleaned inside and out. Service advisor Chris Mcgonigal was professional and informative on my service. Dealership is always immaculate and all employees are friendly. If you looking for a place to purchase a Mercedes look no further than Tom Masino
Purchased a BMW 540 from Nate , was really professional and really quick with everything! Recommend it to anyone
Phil is outstanding sale person. We love our new car. 5 stars to the whole team!
My husband and I recently purchased a certified vehicle and we had a seamless experience. Phil Franco and Todd were friendly and knowledgeable throughout the entire process. We recommend working with them as they listened to our requests and answered all of our questions. Great dealership with great people!
When it comes to excellent customer service, Nate Rodriguez doesn't disappoint. Very pleased with last two purchases.
We recently leased an eqs 580 Suv from Tom Masano Mercedes and had an Amazing experience! Our salesman Matt Sievers has been amazing to us and answered each and every question we had. He was extremely patient throughout the process and made sure everything was taken care of. He got us an amazing deal and made the process extremely simple, even though we were over 2 hours away! Matt was extremely accessible even when we had questions a month after purchase! Overall an amazing dealership with great service. Looking forward to working with them in the future!
Good
Tom Masano Mercedes Benz is simply a fantastic dealership to deal with from the purchase sales to Service it’s a great experience very clean up-to-date modern dealership! Well versed, professional employees, they know their business. I could not be happier with the overall service I’ve received over the last 20 years!! R E ANGSTADT CBR
I recently bought a new Mercedes from German. I was coming from a while away to pick it up. He was very helpful with everything and was veery friendly as well. Overall, a great experience!
Wanted to share my most recent experience @ Tom Masano Mercedes
From the moment I walked into this dealership , I was takin back by the welcoming friendly faces around me .. I was introduced to my salesmen Matt.. a charismatic , friendly, and delightful young man! As I went thru the lovely motions of car buying , I felt relaxed and confident .. from the sales manager to the finance manager and my service rep Steve .. all were very helpful and amazing ..
coming from a former car sales lady.. I felt this dealership is one of the best , if not the best for overall experience.. ... Read More Google - Feb 6, 2024
Wonderful experience all round, from initial web based inquiry, pricing, financing and final delivery. Highly recommend Curtis for any of your purchase/leasing needs.
My salesman Matt Sievers was excellent at this location. Highly recommend him if you're in the market for a vehicle. I buy a vehicle about every 2 to 3 years and by far was my best experience. 100% transparent and down to earth.Made the experience actually enjoyable. Never had an experience like I've had with Matt. I hope I'll get to work with him in the future.
Fast, friendly service. Our Salesman (Phil), Finance guy (Brian?) and the tech specialist were all very helpful. Very happy with my purchase and experience at this dealership!
Drive away from this dealership; physically or online. Placed deposit on car with approved financing. Dealer was waiting for bank wire for down payment. Dealer sold car to another buyer during the process.
This is Barry Chaskin (from a different google account). I just wanted to let everyone know that my wife and I just had the best experience we’ve ever had purchasing a new car! Should you be in the market for a new Mercedes, we highly would recommend Tom Masano in Reading Pennsylvania and be sure to see Nate Rodriguez! You won’t be sorry!
Best of the Best!
Thank you to Matt from sales, Brian from finance, and Mike from tech for helping me during my vehicle purchase. It was such a pleasant, transparent, and straight forward experience which I appreciated, especially as an out of state buyer. No one wants to drive multiple hours for no reason. Matt was particularly helpful in answering all my questions, sending me pictures and videos of the vehicle, and having everything set up beforehand so that all I had to do when I arrived was sign the paperwork and learn all the buttons on the car. Everything was exactly as described ... Read More Google - Dec 21, 2023