Insurance FAQs

Q: What sort of insurance is needed?

A: The Mercedes-Benz Financial First Class Financing agreement requires your model to have comprehensive and collision insurance.

Q: Where should I send my insurance information?

A: Your insurance agent should send renewals, carrier changes, policies and/or cancellations to the address below. Any cancellations have to be received within 30 days of the effective date.

Mercedes-Benz Financial Insurance Services Department

P.O. Box 1800 Roanoke, TX 76262-1800.

Q: How much insurance is needed?

A: The state that the contract was executed in dictates the max standard deductible allowed. Mercedes-Benz Financial should be listed as the loss payee on every one of the policies.

Q: What do I do if my car is stolen or in an accident?

A: Notify your insurance agent immediately and the Support Services Department Monday - Friday between 9:00 a.m. and 6:00 p.m. ET at 1-866-321-8351. Due to "DCFS USA LLC" being listed as the loss payee, insurance checks for repairs should be issued to both "DCFS USA LLC" and you jointly. To expedite the release of your vehicle from your body shop, send joint-payee checks promptly, prior to endorsing them, to the address underneath. Insurance checks over particular amounts might require the repairs to be physically inspected prior to Mercedes-Benz Financial endorsing the check. Enclose the name and phone number of the body shop and make note your account number on the check as well.

Send to:

Mercedes-Benz Financial Insurance Specialist

P.O. Box 685 Roanoke, TX 76262-0685

Vehicle Care FAQ

Q: What is my vehicle's recommended maintenance plan?

A: We suggest that you strictly follow the maintenance schedule detailed in your Owner's Manual. An authorized Mercedes-Benz Dealer, such as your Reading Mercedes home, Tom Masano Inc., should be performing all necessary service and repairs.

Payoff FAQs

Q: When will my financial commitments with Mercedes-Benz Financial cease?

A: Your financial obligation terminates with your last payment providing there are no outstanding additional charges. You can pay off the remaining balance of your loan anytime before the deadline for your last payment.

Q: How can I figure out the amount of my payoff?

A: You can access your Account Information online or call the 24-hour Automated Payoff Quote and Account Information Line at 1-800-654-6222. Feel free to reach out to Tom Masano Inc., your Reading Mercedes home, for more details. If you are utilizing the Auto Pay program to make monthly payments currently, then you must request cancellation of Auto Pay no less than 10 days before paying off or trading in your vehicle to make sure that the funds are not debited by mistake.

Q: Where should I send my payoff sum?

A: For the quickest processing, send a Cashier's Check to the address below.

MB Payoff Standard Mailing Address:

Mercedes-Benz Financial P.O. Box 9001886 Louisville, KY 40290-1886

MB Payoff Overnight Mailing Address:

Mercedes-Benz Financial 6716 Grade Lane Building 9, Suite 910 Attn: P.O. Box 9001886 Louisville, KY 40213