First-Class Lease FAQs

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Learn About First-Class Leasing!

Lease Offers FAQ:

Lease offers? Leasing a Mercedes-Benz model makes it simple to obtain one of these brilliant driving machines. That is why the Mercedes-Benz First-Class Lease program* is so comprehensive.

The knowledgeable staff at Tom Masano, Inc., a Mercedes-Benz dealer understands that you may have a slew of questions regarding this fantastic program, like how the insurance aspects work or what happens if an accident befalls your Mercedes-Benz model.

We are happy to inform our customers that we have gathered some of the most frequently asked questions about the leasing program and facets like the Mercedes-Benz First-Class Lease Protection package. Our team has also included notes about where exactly to send important documentation and which parties need to handle what. Read on below!

Insurance FAQs

Q: What sort of insurance is needed?

A: The Mercedes-Benz Financial First-Class Financing agreement requires your model to have comprehensive and collision insurance.

Q: Where should I send my insurance information?

A: Your insurance agent should send renewals, carrier changes, policies and/or cancellations to the address below. Any cancellations have to be received within 30 days of the effective date.

Send to:
Mercedes-Benz Financial Insurance Services Department
P.O. Box 1800 Roanoke, TX 76262-1800.

Q: How much insurance is needed?

A: The state that the contract was executed in dictates the max standard deductible allowed. Mercedes-Benz Financial should be listed as the loss payee on every one of the policies.

Q: What do I do if my car is stolen or in an accident?

A: Notify your insurance agent immediately and the Support Services Department Monday – Friday between 9 a.m. and 6 p.m. ET at 1-866-321-8351. Due to “DCFS USA LLC” being listed as the loss payee, insurance checks for repairs should be issued to both “DCFS USA LLC” and you jointly.

To expedite the release of your vehicle from your body shop, send joint-payee checks promptly, prior to endorsing them, to the address underneath. Insurance checks over particular amounts might require the repairs to be physically inspected prior to Mercedes-Benz Financial endorsing the check. Enclose the name and phone number of the body shop and make note your account number on the check as well.

Send to:
Mercedes-Benz Financial Insurance Specialist
P.O. Box 685 Roanoke, TX 76262-0685

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Vehicle Care FAQ

Q: What is my vehicle’s recommended car maintenance plan?

A: We suggest that you strictly follow the maintenance schedule detailed in your Owner’s Manual. An authorized Mercedes-Benz dealer like Tom Masano, Inc., a Mercedes-Benz dealer should be performing all necessary service and repairs.

Payoff FAQs

Q: When will my financial commitments with Mercedes-Benz Financial cease?

A: Your financial obligation terminates with your last payment providing there are no outstanding additional charges. You can pay off the remaining balance of your loan anytime before the deadline for your last payment.

Q: How can I figure out the amount of my payoff?

A: You can access your Account Information online or call the 24-hour Automated Payoff Quote and Account Information Line at 1-800-654-6222. Feel free to reach out to our expert staff for more details.

If you are utilizing the Auto Pay program to make monthly payments currently, then you must request cancellation of Auto Pay no less than 10 days before paying off or trading in your vehicle to make sure that the funds are not debited by mistake.

Q: Where should I send my payoff sum?

A: For the quickest processing, send a Cashier’s Check to the address below.

MB Payoff Standard Mailing Address:
Mercedes-Benz Financial P.O. Box 9001886 Louisville, KY 40290-1886 or
MB Payoff Overnight Mailing Address:
Mercedes-Benz Financial 6716 Grade Lane Building 9, Suite 910 Attn: P.O. Box 9001886 Louisville, KY 40213

Lease Offers & Enjoy Being First-Class

Here at Tom Masano, Inc., a Mercedes-Benz dealer we hope that our Mercedes-Benz First-Class Lease Offers FAQs provided you with the information you deserve about how effective it is to lease your next Mercedes-Benz model.

We also are on hand to take care of any additional questions that you might still have and even help you choose your next adventurous ride. Visit or contact us to learn more about the wonders of Mercedes-Benz lease offers today!



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